From Operational Function to System: Redesigning Design at Global Citizen Solutions

Client

Global Citizen Solutions

CATEGORY

Ai-Design, Branding, Case Study, UX/UI, Web Design

Overview

Six-month initiative to turn Design at Global Citizen Solutions from a one-person production line into a reusable system. As Lead Brand & Creative AI Designer, I set out to answer one question: what would it take for every brochure, post, and deck to stop starting from zero? What follows is the diagnosis, the system built to solve it, and the AI skills that put it into the team's hands.

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The Challenge
& the Plan to Fix It

Every brochure, post, and deck started from zero, causing rework, visual inconsistency across channels, and production time that couldn’t keep pace with the company’s growth. The fix was a 6-month transformation plan, structured into four sequential phases, from diagnosis to measurement.

01. Diagnosis & Quick Wins

Map bottlenecks, audit assets, organize Figma, test AI tools.

02. Build (Design System + AI Skills)

Build the design system and the AI skills that make it executable.

03. Adoption

Publish the Skills Library and bring the system to the team.

04. Measure, Learn & Improve

User research, adoption and performance analysis, prioritized backlog.

gcs-tokens-mockup

What Was Built

The system was designed in layers, each depending on the last, so nothing in any deliverable would ever need to be invented from scratch again.

Design Tokens

7 token files (colors, typography, fonts, spacing, radius, shadows, animations) aggregated into a single styles.css. Sharp corners (0px) by default.

Component Library

32 reusable React components: 13 primitives (Accordion, Avatar, Badge, Button...) and 19 section components (Navbar, CtaSection, FaqAccordion, HeroLeadForm...).

Production Templates

6 brochure families, 2 letterheads, 4 paid-ad formats (Google/Meta), 3 social media formats.

Self-Hosted Brand Assets

Icons, flags for 255 territories (37 legacy exceptions in SVG), logos, and passport imagery, all hosted within the system itself.

AI Skills

More than eight published Claude Skills, each one solving a specific type of deliverable.

/gcs-brochure

Word, Markdown, or plain text → branded GCS brochure PDF, via Puppeteer.

/gcs-docx

Editable Word documents with the correct letterhead (general or legal).

/gcs-pptx

Branded, editable PowerPoint presentations.

/gcs-social-media

Carousels, posts, and stories for Instagram/LinkedIn/X/Facebook.

/gcs-table-chart

Responsive HTML/CSS tables and charts for WordPress/CMS.

/gcs-elementor

Elementor V4 JSON sections for the institutional site.

gcs-design-system

Exports the brand brief (tokens, components, rules) for use in another AI tool.

gcs-image-generator

On-brand image generation following the brand’s imagery guidelines.

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Documentation
& How It Connects

Documentation Site

A browsable site that reads the system itself — organized into Foundations, Components, Compositions, Writing, and Resources. “Design With Authority.”

Public Skills Library

A dedicated page per skill — description, requirements, usage examples, download — so anyone on the team can find and install the right skill.

Usage Manuals

Dedicated onboarding manuals training end users directly, beyond the technical docs.

Why Standardizing Writing & Imagery Matters

Every sentence written for a client needed to carry the same tone of calm authority that is the house brand, and every image chosen needed to communicate the same institutional seriousness — even when generated by AI, even under a tight deadline.

The same speed the AI Adoption Plan brought would be the same speed at which a tone mistake or an off-brand image could spread across every channel at once. Standardizing writing and imagery wasn’t polish — it was extending brand curation to exactly where generative AI most needs direction.

Results

The figures below are operational estimates built from the team’s mapped workflow (before vs. after), not a formal time-tracking audit.

80% faster

Brochures & reports:
1–2 days → 2–3 hours with gcs-brochure.

85% faster

Carousels & stories:
3–4 hours → 30–40 minutes with gcs-social-media.

2.5x

Output volume:
60 → 140–160 pieces/month, same headcount.

80% adoption

16 of 20 Marketing team members used at least one of the 8 skills.

“The recurring pattern reported by the Marketing and Content team was operational relief. No longer ‘starting from zero’ on every request, and gaining delivery predictability on pieces once treated as bottlenecks.”

- Marketing & Content team, and leadership

Conclusion & Next Steps

With the system in use, the cycle closed with the validation phase: user research and interviews with the Design and Marketing teams, and an adoption/performance analysis cross-referencing skill usage data with the time and volume gains above, producing a prioritized backlog around three next-cycle priorities.

Measure gcs-elementor Time

Track how long the skill takes to build a new page and to maintain an existing one, calibrating the estimated gains.

New Skills

The Skills Library launched with 8; the backlog already maps the next ones.

Usage Visibility

Who uses what, how often, to guide targeted training.

Reflection from the Lead Brand & Creative AI Designer

My job stopped being about designing each individual piece and became designing the system that designs the pieces — the brand, the AI agents, and the team all operating from the same source of truth. A well-built Design System doesn’t replace creative judgment. It makes room for it.

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NEXT PROJECT

Designing a school discovery app for families relocating to Portugal

Case Study, UX/UI